LACK OF COMMUNICATION IS SHOCKING

When I left my previous company I transferred all my funds from a pension fund to a preservation fund, this in itself took several months with limited or NO communication. Now, I need to withdraw ALL funds from that account, I submitted the paperwork on Monday 1st Feb, requesting it for funds to be in my account by the 15th Feb. I have had little or no communication. All i get when i email is an automated response and then radio silence. All I would like to know is if my paperwork is in order. This is my money so I would like to know that I can withdraw it and all before the new tax laws come into play. I am shocked for such a large company that their communication can be so atrocious.