PT
Patience T
1 reviews | Active since Feb 2015
05 Jun 2024, 10:59
Lack of communication and proper feedback
Talk about a pathetic and lack of communication from this company. Lack of accountability and proper communication skills is what they need to improve on !!!!! Why does one have to beg just for a mere feedback on the progress????? Even after numerous emails the response does not even have sympathy or anything. Why do they treat people as if they are doing them a favour??????? You have a very poor customer service ! I fail to understand why this ****ty company holds so many people’s funds !!!!! I’m worried about my kids as my employer uses also uses this pathetic company. There needs to be a way to boycott such companies and their services. You guys are being for this, it’s not like you’re doing us a favour!!!!
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
05 Jun 2024, 11:10Dear Patience ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Jun 2024, 11:10
Official
Dear Patience ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
PT
Patience T's updateReviewer Update
07 Jun 2024, 10:23These people are so pathetic!!!!!! They are quick to call you after seeing a review and leave you dry , you get people that literally don’t know what resolution is instead you’re forced to listen to them telling you that you must start everything from scratch like what the hell!!!!!! After all the back and forth , your now telling me the form provided by you people is wrong . After one of the consultant did a figure error with the name . You want us to ask again and totally disregard anything that happened prior!!!!! Your crazy . We definitely taking this further. Ndlela the consultant who made the error has suddenly went mute . Now a complains agent is also doing the same . Promising to bother calling but nothing happens. What a sick joke you guys are making us!
PT
Patience T's update07 Jun 2024, 10:23
Reviewer Update
These people are so pathetic!!!!!! They are quick to call you after seeing a review and leave you dry , you get people that literally don’t know what resolution is instead you’re forced to listen to them telling you that you must start everything from scratch like what the hell!!!!!! After all the back and forth , your now telling me the form provided by you people is wrong . After one of the consultant did a figure error with the name . You want us to ask again and totally disregard anything that happened prior!!!!! Your crazy . We definitely taking this further. Ndlela the consultant who made the error has suddenly went mute . Now a complains agent is also doing the same . Promising to bother calling but nothing happens. What a sick joke you guys are making us!
Alexander Forbes Financial Services's replyOfficial
07 Jun 2024, 10:47Dear Zukiswa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge that one of our complaints officers tried calling you on the contact number provided with no success. Please respond via email with a more suitable time to discuss your complaint
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply07 Jun 2024, 10:47
Official
Dear Zukiswa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge that one of our complaints officers tried calling you on the contact number provided with no success. Please respond via email with a more suitable time to discuss your complaint
Kind Regards
Customer Insights and Escalations