CD
Charles D

1 reviews | Active since Oct 2017

13 Oct 2017, 10:58

LACK OF COMMUNICATION AND NO PENSION FUND PAY OUT!!!!!!!!

Good Day

According to Google (I seached Alexander Forbes), its states that there are 3912 employees.

Why then cant a single person contact me with regards to my pension fund, that needs to be paid out? for the last 2 weeks. You are either experiencing very high call volumes or do not respond to emails, or do not respond to online queries.

This is terrible and I believe no excuse could justify your companies lack of communication.

All i want is to find out about my pension fund and when it will be paid out!!!!!

I would like for somebody to call me in EARNEST, by or before 11:30 on Friday 13th,.

My number - ********** 657.

Just call me!!!!!

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply13 Oct 2017, 11:12
Official

Dear CharlesDeegan,

Thank you for taking the time to advise us of the delays in your claim, and the lack of service delivery.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

CD
Charles D's update16 Oct 2017, 13:15
Reviewer Update
Hi Kusha Jack was meant to phone me today at 11:30 with regards to my pension. Could he possibly contact me earnest. Thank you.