Lack of communication and inconsitency

I submitted my documents in 27May 2015 to ICTS Tracing. The documents were received in June by Alexandre Forbes. After countless call to ICTS I was then given the numbre ***to call and follow up. I was advised that there was a backlog however my payment is due on the 15th September 2015. I then called again last week on Thurday the 16th September after the payment did not reflect and was advised that I should receive the payment before end of the week.<br> <br> <br> Today is Monday the 21st September, still nothing. I called again only to be told that the payment has not been processed as yet, and they are not sure when it will be done as it does not reflect on their side.<br> <br> I am now lost as to when and how the feedback has changed. I have been calling and holding on for over 20-30min and the feedback keeps changing. <br> <br> Can I please get someone to give me the correct feedback on the status of this payment and just a formal communication with regards to this unclaimed benefit? <br> <br> I am more than frustrated as I keep waiting and holding on for nothing.<br> <br> regards,<br> Frustrated.