Lack of Communication

I am writing to raise a concern regarding my late father’s pension fund and the lack of communication from the administrator. I have sent two emails to the administrator requesting an update on the status of the pension fund, but I have not received any response. Due to this lack of feedback, my aunt eventually submitted a review through HelloPeter. Shortly after that review was posted, my siblings received calls from someone handling the case asking whether they would like to invest their portions of the funds. However, I never received any call regarding this, which is concerning as I am also a beneficiary. After those calls were made, an email was sent stating that the payment stage would be finalised and that was the first week of March. Since then, there has been no clear communication explaining what this means or when the payment will actually be made. I have also emailed the complaints department and was in contact with Lebo, ref number CCCV-5634 but I have not received any response since last week. At this stage, none of us know exactly what is happening with the fund or when payment will be processed. The lack of communication has been extremely frustrating. We would appreciate assistance and clarity. Kind regards, Ntokozo Mbatha