MW
Michel W
1 reviews | Active since Oct 2025
15 Oct 2025, 11:24
Lack of assistance for surplus funds
I have been battling to get my surplus pension fund sorted out for months now. Emails lost etc. When u call them the call centre is of no use as they cannot even assist, today no assistance again as the whole company is in training
Worst service ever
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
15 Oct 2025, 13:14Dear Michel,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply15 Oct 2025, 13:14
Official
Dear Michel,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience