Lack of Assistance and Delays from Alexander Forbes on Tax Directive Issue

I am extremely frustrated with the lack of assistance and responsiveness from Alexander Forbes regarding my tax return issue.

For context, SARS rejected my tax return due to an issued Tax Directive , with no lump sum amount declared on the return. I have been in communication with one of your employees, Logan Gelderbloem since 8th October, explaining the situation. Despite my detailed explanation, her response was that I should resolve it myself via SARS eFiling, even though I do not have the necessary tax certificate or IRP5 certificate number to proceed.

I have sent multiple follow-up emails to Logan, as well as to general addresses (*** and ***), without any response. I also tried calling the provided support numbers *** and *** for WhatsApp support) multiple times, but I still haven’t been able to get the help I need.

On 14th October, I again emailed Logan specifically requesting my tax certificate, but as of now, I have received no response.

Today, I contacted SARS once more , and they informed me that only Alexander Forbes, as the fund administrator, is responsible for updating the directive number and submitting a new tax certificate. However, I have not been able to get in touch with anyone from your company to assist with this matter.

I also tried calling *** with no success.

This lack of response and accountability from Alexander Forbes has caused significant delays and frustration, and I am unable to complete my tax return. I urgently need assistance to resolve this matter.