Lack of administrative competence

I have been struggling for 2 months now to get my pension fund released from Alexander Forbes. I sent all my supporting documents to my previous Employer Standard Bank and have adhered to their turnaround time of 4 to 6 weeks. After 6 weeks I called them to follow up and discovered the incorrect instruction was provided. I was promised this matter will be resolved but nothing happened. On the 15 November I recieved an email stating that my claim will be processed and completed by 10 days( I gave it 10 business days as they did not clarify). Today, 11 business days later they are telling me that there was an error from the employer's side but yet I have written proof stating that regardless of what is required from the employer claim will still be processed. It was not my fault that I am forced to deal with Alexander Forbes but the lack of competence that I am receiving, especially from the administration department is astonishing. These are the most *********** people and leave thier poor Call centre agents to deal with frustrated and angry people like me. Genine Johnson