Just lies from Alexander forbes

So I suppose when you complain on hellopeter that's the only time AF will respond to you. So after my first complaint I received a notification that my bank wont allow the deposit, what utter bull**** when I attached my statement and I went to the bank, in person to an actual branch and they told me there's nothing wrong with my account. On the tracking system you mark my withdrawal as closed and yet I still don't have my money. Are you now *****ing money AF? I have tried calling even emailing the lady who gave me her standard automated response and still nothing. *******!!!!