VM
Vio M

1 reviews | Active since Mar 2022

05 Feb 2025, 09:04

It's been 4 months since withdrawal

Honestly I feel played and not attended to. I have sent all documents required that caused payment delay but still nothing. I call the everyday of my life all I get is empty promises. How much money do I need to spend calling you every day before you release my funds I feel I have already used half of my funds trying to contact you promising feedback everyday but I have never received any from anyone of you. It's been long I need my fund why is it so difficult to release it or why you not contacting and inform me if there's another problem. I feel our funds are not safe with this company

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply05 Feb 2025, 09:35
Official
Dear  Vio 

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation 
VM
Vio M's update05 Feb 2025, 11:15
Reviewer Update
I've waited it's enough. I want my money
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply05 Feb 2025, 11:17
Official
Dear  Vio 

Please be advised that one of our specialists will be in contact with you.  Kind Regards Customer Insights and Escalations