It looks like everytime I have to fight to get my money at AF! I spoke to a consultant who was supposed to send me a two pot withdrawal manual form since the online portal for withdrawal is also not working

It looks like everytime I have to fight to get my money at AF! I spoke to a consultant who was supposed to send me a two pot withdrawal manual form since the online portal for withdrawal is also not working. Lindiwe the consultant promised to send the form right after the call but up to now nothing has been received! I even requested her to send me while I was on the phone but she reassured me that she will send me - but as soon as she dropped the call she clearly forgot about the commitment. Please sort out the online portal or send me the manual form! My ID is *** Lovemore Seveni