Is been a nightmare to work with Alexander Forbes

Good day. I have experienced the worse serve from Alexander Forbes. It's all started when I sent an Alexander Forbes withdrawal document, certified copy of my ID, proof of my bank account & an Affidavit to have my unclaim benefits withdrawed. I sent these documents on the 10 Sept 2025. On the 16 Sept 2025, I received an email from Alex Forbes informing me that my query is being loaded and it will be actioned accordingly. Later on that same day, I received another email from from. Alex Forbes stating, my funds should be paid into my bank account within 6 to 8 weeks but I haven't received anything so far. I'm angry, frustrated and I would definitely not recommend Alexander Forbes to anyone because the service is poor. I called Alexander Forbes after waiting for 8 weeks to follow up since they don't seem to care with reaching out by means of calling us clients & I was told to call the Tracing company. When I called the Tracing company, I was told that they received my query on the 26 October 2025 which annoyed me even more because I had initially sent my documents to Alex Forbes on the 10 September to have my unclaim benefits query processed & I've been waiting ever since, so to be told that my claim was sent to the Tracing company a month & a half just made me feel like I've been taken for a ride. Can Alexander Forbes please help with this query because I need that money to be paid onto my account urgently and all they have been doing is to give me the run around by telling me that the money was dis-invested on the 6 Nov 2025 & it should be paid by the 19 Dec 2025 but still no funds have been paid Ref number: M***4