JDP
J-P Du Preez
1 reviews | Active since Apr 2019
04 Sept 2020, 10:20
IRP5 problem
If I could rate 0 stars then that will be alot, been more than a week that I am requesting them to fix my IRP5 that they *****ed up on e-filing. Now I cant submit my tax because of their fault, sending emails and phoning the service centre does not help at all, holding on for more than a hour without any answer.
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Alexander Forbes Financial Services's replyOfficial
06 Sept 2020, 14:27Dear Jean-Pierre, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards
Client services (
Client services (
Alexander Forbes Financial Services's reply06 Sept 2020, 14:27
Official
Dear Jean-Pierre, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards
Client services (
Client services (