HR
Helgard R
1 reviews | Active since Mar 2012
10 Sept 2020, 07:39
IRP5 problem
The past 2 weeks i have been sending emails,calling and holding on for than an hour at a time, with no reply or even someone answering. There is a problem with my IRP5 4482 error lump sum missing,and I need help I cannot submit on efilng due to this outstanding information. This is very frustrating as there is no one to help with this problem.
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Alexander Forbes Financial Services's replyOfficial
11 Sept 2020, 12:19Dear Helgard At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services (GLI-232)
Alexander Forbes Financial Services's reply11 Sept 2020, 12:19
Official
Dear Helgard At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services (GLI-232)