CG
Cameron G
1 reviews | Active since May 2014
14 Oct 2020, 13:31
Internal email access issues not my problem!
I submitted a withdrawal from last week. Sent it to the address on the form (***) called today to follow up on progress only to be told that I am dealing with the retirement fund department but they do not have access to that email address? What total *******. if that is the email address on the form then that is the correct email address and you need to sort out your internal access issues on your own time, in the meantime, you need to process my withdrawal.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
15 Oct 2020, 09:47Dear Cameron, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply15 Oct 2020, 09:47
Official
Dear Cameron, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services