Insufficient funds bank balance

Good Day,

I have been calling Alexander Forbes since beginning of this month August 2023 and requesting for an update on my claim, the first and last communication that i have received from AF was a sms on the 14th July 23 and till this day, I haven’t heard from them nor see my money. The two times that I have managed to get airtime call and get through I was told my money has been disinvested and that is that.. now what good is disinvested money if I can’t use it or have ? How must I pay for my son’s school fee’s ? I was informed for tax clearance it will take another 4 weeks which then changes the “payout within 4weeks-6 weeks time frame”. Why is it taking so long to process my claim and why disinvest the money if my claim will be parked, do you guys really know what’s at stake and how many peoples lives are dependent on those figures you see behind your computer screens ? Or is it just numbers to you ? I am honestly failing to comprehend how what is supposedly a simple process can be so complex

Don’t get me started with a request to have your consults call us back. Why do you guys even have that on your website ? It’s clearly for show.

I’m honestly lost for words. Yet another weekend I have to come up with a lie as to why I can’t do the most basic of things to a toddler.