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Alroy D
1 reviews | Active since Jun 2018
06 Jan 2026, 14:59
************* Institution
They claim they do retirement processing 4-6 weeks but my claim is still at the same status since 27 Nov 2025.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
06 Jan 2026, 15:17Dear Alroy
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply06 Jan 2026, 15:17
Official
Dear Alroy
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
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Alroy D's updateReviewer Update
08 Jan 2026, 13:55People should really take their money elsewhere. I hope alot of eyes will see this. I requested my AF connect email to be changed from my work email to my personal email cos i left my company. That was on 11 November 2025. They only changed it yesterday 7 January 2026. Was it so hard to do this simple change? I dont even want to talk about my provident fund withdrawal. They called me after my review on Tuesday and the guy said he will follow up and get back to me. Nothing yet. This is really incompentent fools who deals with our money. Be aware people.
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Alroy D's update08 Jan 2026, 13:55
Reviewer Update
People should really take their money elsewhere. I hope alot of eyes will see this. I requested my AF connect email to be changed from my work email to my personal email cos i left my company. That was on 11 November 2025. They only changed it yesterday 7 January 2026. Was it so hard to do this simple change? I dont even want to talk about my provident fund withdrawal. They called me after my review on Tuesday and the guy said he will follow up and get back to me. Nothing yet. This is really incompentent fools who deals with our money. Be aware people.