MM
Mahlubi M

1 reviews | Active since Dec 2023

06 Dec 2023, 11:24

Inquiry

My matter is still yet to be resolved, as soon as it solved ,I will let everyone on hellopeter to know that alexforbes can fix their mistakes

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply06 Dec 2023, 11:42
Official
Dear Mahlubi

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
Customer Insights and Escalations 

MM
Mahlubi M's update07 Dec 2023, 20:09
Reviewer Update
Good evening , I came back again on this platform because I really need help, death claim of my late father alexforbes have processed the payment but to my shock alexforbes transfered 1095.63 rands as death claim payment, which on the adhoc portfolio on this fund of 1970 mines says " minimum payment of a member is 785000 each member also based on years they have worked and cause of the death or what led to their resignation , my late father he exploded his head with dynamite because of neglegence of some colleagues of previous shift, apart from that I have worked on this death claim for more that 2 years ,I have spent money I don't have , thousands and thousands of went me working on this death claim ,then alexforbes and trustees of the day say death claim payment of my late father who exploded underground in leeudoorn gold mine westonaria it's 1095.63 rand ,this is unacceptable and aslo a lie. Plus my father died in 1993 ,accounting from that time till say something else based on how much each member of the fund must get. At this moment me and my mother are homeless for past 30 years of my life from when my dad died in that mine when I was 4 years old. Public records states that this money of this fund will also be share amongst traceable beneficiaries ,the amount for the entire fund was doing around 1billion on adhoc report released for the public. So alexforbes and trustees are *****ing our money.
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