ID
Innocentia D

1 reviews | Active since Jun 2020

03 Dec 2020, 09:02

Innocentia Dlamini

The worst service in the whole world... My claim was submitted to Anele a very rude and mean guy who took the whole month to review my claim and later around 6 weeks where i am supposed to get my funds he responds that there are stuff missing on my side.... i ended up reporting this matter to their claim department that's when i received assistance from a very nice and humble lady called Mpho and his colleague Khusha..... everything is done however those lazy people who deals with our claims are taking forever to release my funds even though SARS has confirmed everything on their side.....AF is the worst i hope you all understand the frustrations we undergo because of your poor service and people you hired to just sit and eat their lunch and ignore our emails and phone calls.

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply03 Dec 2020, 09:53
Official
Dear Innocentia Thank you for taking the time to advise us of the delays in your claim.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.       Kind Regards,

Client Services
  LBM-404
ID
Innocentia D's update04 Dec 2020, 10:38
Reviewer Update
This time around i am done with AF, i resigned September and people who resigned after me got paid, i am so so angry right now. POOR, PETHETIC SERVICE