BT
Brendan T
1 reviews | Active since Nov 2012
18 Aug 2023, 11:58
Information being shared with other "FSP's" without my knowledge?
Got a call from a "financial adviser" saying he has funds of mine still with you guys and he would like to speak about reinvesting them. Problem is i've moved away from AF about 3 years ago so it was very obviously a ****.
My question for AF is how do these people now have my information, is that being sent out even though i no longer even do business with you?
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Alexander Forbes Financial Services's replyOfficial
18 Aug 2023, 13:51Dear Brendan At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply18 Aug 2023, 13:51
Official
Dear Brendan At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations