Information and customer Service

sad to be insured with AF for over 9 years and the service received wrt to claims and payments. getting through to a consultant is always an issue as they don not answer calls (10 calls or holding on for over ten minutes at a time) or emails. I sent a mail again today as well as calls so lets wait and see BUT wont hold my breath. It is time for AF to take responsibility for details on my claim but every excuse is used now to differ the version of what actually happened. Seriously changing insurance company where i will get service i PAY for.