Inefficient and Poor Service on my Pension Fund Withdrawal Claim

<p>I changed jobs at the beginning of June. The company that I was with previously had a pension fund with Alexander Forbes. I of course chose to with draw my pension fund on leaving. Three weeks on and I have received feedback from them saying stating that SARS has declined the tax application due to an invalid tax number. They also stated that I should contact SARS and call them back when the matter is resolved. I contacted SARS and SARS has advised me that my ID number was incorrect and therefore the application was declined. This is absolutely inefficient from the side of Alexander Forbes as they have provided the incorrect ID number to SARS. The form which I have completed had the correct details. I have called Alex Forbes back to give them this feedback and they have stated that they would need to escalate this internally and are not sure how long this will take to correct and resubmit. I do not understand why there is a need for so many back and forth’s considering the fact that this error has come from their side. I am not willing to wait for an additional 3 to 5 working days to get feedback as to whether they will correct the ID Number on the form (which I have given proof of) and submit this to SARS. Why should I be inconvenienced in this regard for an error which was made on their part. This is causing a lot of time and inconvenience which I do not need. I expect feedback as to how this will be solved including a timeline as to when I can expect payout???</p> <p> </p>