INEFFICIENCY - TAX CERTIFICATES

I AM ATTENDING TO THE ADMINISTRATION OF A DECEASED ESTATE AND HAVE HAD THE MISFORTUNE OF HAVING TO DEAL WITH ALEXANDER FORBES. I AM NOW AT MY WITS END WITH THEM. I REQUESTED A TAX CERTIFICATE FROM THEM ON 24TH FEBRUARY. HAVING RECEIVED NO RESPONSE BY THE 1ST MARCH, I SENT A FURTHER EMAIL. I THEN PHONED THEM ON 5TH MARCH, 10TH MARCH AND 16TH MARCH BUT TO NO AVAIL. ON EACH OCCASION I WAS FORCED TO HOLD ON FOR EXTENDED PERIODS OF TIME. THIS SIMPLE MATTER IS NOW HOLDING UP THE FINALISATION OF THE TAX AFFAIRS OF THE DECEASED AND I CANNOT FINALISE THE LIQUIDATION AND DISTRIBUTION ACCOUNT, MUCH TO THE DISSATISFACTION OF THE HEIRS IN THE ESTATE.