BM
Baakile M
1 reviews | Active since Nov 2019
24 Jul 2023, 11:19
Incorrect tax directive holding up Tax return.
I’ve sent an email on the 11th July, 17th July and again on the 18th July. I’ve made numerous calls which are unanswered. I’m trying to complete my tax return and I am unable to do so because of a tax directive I know nothing off that Alexander Forbes has submitted. This must be an error and I’m struggling to get it resolved and I’m also not able to finalise my tax affairs as a result.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
24 Jul 2023, 11:27Dear Baakile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Jul 2023, 11:27
Official
Dear Baakile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
BM
Baakile M's updateReviewer Update
11 Sept 2023, 08:27I have since been in contact with Lebogang Kgasi from Alexander Forbes. It started off well with her engaging timeously on updates however she is now not returning any of my follow up emails. I am still not able to finalize my tax return because SARS is rejecting their submission and no one from Alexander Forbes is giving any direction or assistance with this error which has been created by the company. I'm really frustrated and time is ticking in terms if tax returns.
BM
Baakile M's update11 Sept 2023, 08:27
Reviewer Update
I have since been in contact with Lebogang Kgasi from Alexander Forbes. It started off well with her engaging timeously on updates however she is now not returning any of my follow up emails. I am still not able to finalize my tax return because SARS is rejecting their submission and no one from Alexander Forbes is giving any direction or assistance with this error which has been created by the company. I'm really frustrated and time is ticking in terms if tax returns.