SD
Scott D
1 reviews | Active since Aug 2014
07 Oct 2015, 17:00
Incorrect information and lack of communication
I have called AF about 10 times. One consultant hung up on me. All the others could say was \your claim is in X department or with an administrator". I was told my claim would be paid in seven workeng days about four weeks ago. My finances are now a mess"
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
08 Oct 2015, 07:19Hello ScottCustomer,
Thank you for taking the time to advise us of the dissatisfactory service that you experienced regarding your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Thank you for taking the time to advise us of the dissatisfactory service that you experienced regarding your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Alexander Forbes Financial Services's reply08 Oct 2015, 07:19
Official
Hello ScottCustomer,
Thank you for taking the time to advise us of the dissatisfactory service that you experienced regarding your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Thank you for taking the time to advise us of the dissatisfactory service that you experienced regarding your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo