Incorrect balance and delay in payment
My partner claimed for his provident fund 2 months ago and was told it will be paid the next week til today nothing has been done. His legal adviser then sent a query about the balance and it was picked up that he was going to be short paid, this has been escalated and nothing has been done. What the hell is going on with AF? I know you guys had problems but to this extent. Please sort this out
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Alexander Forbes Financial Services's replyOfficial
14 Oct 2021, 09:20Dear Kulungile At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply14 Oct 2021, 09:20
Official
Dear Kulungile At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services