Incorrect and Contradicting Information

Alexander Forbes received documentation for my late husbands pension fund claim around 11 November 2014. Around February /March 2015 I was informed that the fund has a 0 balance. I submitted documentation indicating that at the time that my husband did transfer from that the mines pension fund the fund was not transferable, 2 weeks later I was contacted to sign indemnity forms I queried as to how much was in the fund and was told that the information cannot be disclosed because the fund had to go through the investigation process and has to go via tax deductions so it is impossible to inform me about the amount which I thought was very unfair. I called Alexander Forbes on a monthly basis just to check and was always told that it is with the administrators and the turnaround time is 1 year, on 15 Sept 2015 when I called i was informed that the fund is gone to the tax dept, on 29 Oct 2015 when I called I was informed that the fund is still with the administrator this is now contradicting information and death claims can take more than 1 year but he is not sure how much more than a year. Alexander Forbes should be more transparent and don't contradict or give incorrect info.