INCONVENIENT AND ***********!

To even score this institution 1 star is giving it far too much credit even! I have spent over R172 on phone calls to the above-mentioned company's call centre in the hopes of attaining my tax certificate.

Their machine voice prompt service doesn't want work, when I eventually get hold of an agent - they all redirect me to the same prompt that I've clearly indicated does not work - I spent 37 minutes holding because 1 of their genius and very helpful agent advised me that I actually should ignore the prompts and just hold on and there will be someone to pick up the call, another said that they'll connect me to someone and I wouldn't have to wait.

1 hour and 20 minutes, R172 later I still haven't spoken to anyone, still haven't received the help that I saw urgently need.

Your service is more than just appalling! In today's advanced technology - I'm shocked that you insist on practicing such backwards methods that are not only inconvenient but also a complete waste of time and money.

Sort yourselves out! You're disgusting!