FJ
Fazil J

1 reviews | Active since Oct 2017

29 Sept 2021, 09:49

Inconveniencing clients and job not accurately done

Good day I filed a complaint to advise that my claim is not dealt with accurately by AF. KINDLY note SARS already provided the information 2days ago to AF which I emailed *** The consultant at Alexander Forbes did not update the details according to SARS. The instruction is simple update the Tax number on your database correctly and submit the information back to SARS.

I spoke to Neo at AF this morning who advised the consultant did not update the information according to the SARS Income Tax. So the issue is not with SARS but with Alexander Forbes. Please rectify the issue on your side instead of sending me up and down toSARS

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply30 Sept 2021, 13:53
Official
Dear Fazil J
 
Thank you for taking the time to advise us of the delays in your claim. 
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. 
I will investigate your query and provide feedback with the contact details provided.      
 
Kind Regards, 
 
Client Services 

 
AAAA-0585