Inconsistent Information Provided

Good day,

I called Alex Forbes at the beginning of June and I was told that I have an amount to claim from when I was employed at MTN, the consultant explained that this was an unclaimed benefit. I emailed all relevant documents on the 9th July 2019 to ***. I have made 4 calls to Alex Forbes since then to follow up on the progress of the claim. I made the 5th call to the call centre on Wednesday, 17th July 2019 and spoke to a gentlemen who advised me that all the previous consultants were looking at the wrong fund and was therefore escalating the incorrect details. I feel this is totally unacceptable from a huge company like Alex Forbes. Seems like the consultants are not 100% equipped to do their daily duties?

Navitha Baulraj ***