LM
Luyanda M
1 reviews | Active since Apr 2016
30 Oct 2024, 12:33
Inconsistent information
Highly frustrated with the inconsistent information I am receiving from you guys regarding my withdrawal. Then to top it all off ,the information on the af connect doesn't seem to match with the information your Complaints department has. On the AF connect,my query was sent for tax application 4 days ago,yet when I call to follow up I'm advised, it's yet to be sent off dot tax to be app****. Again I am left feeling like I am begging for information for money that belongs to me. Really frustrated and disappointed and can't wait for this to be concluded.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
30 Oct 2024, 16:06Dear Luyanda ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Oct 2024, 16:06
Official
Dear Luyanda ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations