PM
Paseka M

1 reviews | Active since Sept 2016

15 Jan 2019, 15:49

*********** *******.

My husband is a client at Alexander Forbes and his claim was submitted in November 2018. However when we phoned their office for a follow up we were then told that the funds were paid. The funds were taken by SARS and apparently it they only paid for 3 months. We have tried to contact the office numerous times to find out what is happening as they keep saying there is no other money due to him. His company was first with Old Mutual but the funds were then transferred to Alexander Forbes in January 2018 which they claim they did not receive this transfer even though we have a statement received from Alexander Forbes dated May 2018 which shows the correct amount which was transferred to them. For a person who lost his job and have 5o struggle to get his money from such a big company is a disgrace. They cant even phone us back to give us feed back. This is a situation were people are been ********** of their money. I cannot imagine how many people with less information and less technology have been ********** by this people. The proof of statement have been sent to them but as usual we have to wait for Jesus to come back before someone comes back to us. All that we want is for his money to be paid out as a matter of urgency as w have been waiting to too long.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Jan 2019, 16:34
Official
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais