*********** service

I had a provident fund claim from A&F which was sent in January. No one ever gave any feed back as to the progress until i called on the 16th. Firtsly Glenda does not get back to you in the time that she says she will get back to you in. 10min turns to 2hrs. she then told me they had all the documents and would payout on the 24th. I called again on the 23rd to check if all was in order. Thats when the nightmare started. The payment had been rejected by the bank because there was an error of second initial which would mean i had to wait a further 3days for the payment to reflect in my account. I have staff and creditors i need to pay that i promised payment on the 25th after speaking with Glenda. <br> my issue is that 1.Had i not followed up i would have not know the problems. 2. The turn around time for processing of claims is reminescent with a government department. Unfortunately my entire insurance portfolio is with A&F including business insurance but it will soon be someone else more competent because the whole company seems to be run like a government department. <br>