LM
Lungile M

1 reviews | Active since Dec 2018

27 Nov 2020, 09:38

*********** bunch!

If I could give a negative star rating, I would do so. Never ever will I entrust these bullies with my money. I’ve dealt with no less than 4 different people and to date no one can tell me what is happening with my pension and provident fund claim. When calling their call centre, expect to hold for at least 20 mins before a consultant answers. When they do eventually answer the call, they have no information, they always tell you the matter has been escalated but no one calls back. They do not care at all. I’m beginning to think that they deliberately employ delay tactics so that they can continue thieving from our money’s the so called “administrative fees”. I would never recommend this company.

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply27 Nov 2020, 12:19
Official
Dear Lungile M
 
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.      
 
Kind Regards,

Client Services

GWN-020
LM
Lungile M's update03 Dec 2020, 22:13
Reviewer Update
Update: AFRF finally processed my claim. Special mention - Jack Matlou acted on my complaint, handled it promptly and professionally, thank you Sir.