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<p>I raised a query on 14 Jun 2017 to have my online password and pin reset by AF.</p> <p> </p> <p>A response was given the same day, however, I informed them that the account had to be manually reset as the e-mail address registered was not valid anymore - hence making it impossible to reset it as per their feedback.</p> <p> </p> <p>On 20 Jun 2017, I followed up and received feedback the same day that a technical error prevented them from efficiently dealing with my instruction. I do understand that things such as these happen, but now another week has gone by and no response from AF.</p> <p> </p> <p>Wonder what their excuse will be this time?</p> <p> </p> <p>One word. Incompentent.</p> <p> </p> <p> </p>