Incompetency

In the latter part of 2019, I decided to leave corporate life and start my own business. I needed to withdraw my funds from AF to start up the business, and from word go there was an issue with the AF services. I need to submit paperwork twice, countless calls to them and finally I got my money and I assumed this was the last I had to deal with them – BOY was I wrong.

Then my accountant picked up an issue on my SARS return in November 2020 and we messaged AF as it had something to do with the Tax Directive and they took forever to reply and they confirmed it was not on their side. Yesterday my accountant sat on the phone with SARS for hours and this issue on is on the codes that AF used. I sent a steaming email to them and all I got was a basics reply that they will endeavor to reply within three days – I know what their three days are more like three months - maybe I'm being a little dramatic . In my opinion they are not interested in the average joe and it does not matter that they have cost me money and if we don’t get this matter resolved by the end of this week, or I will have penalties to pay.

Wonder if they are going to offer to pay the penalties and hours that we spent to get to the bottom of the issue, as it basically boils down to incompetency on AF’s part!