KR
Khanyisile R
1 reviews | Active since Apr 2024
15 Apr 2024, 10:49
Incompetence of alex forbes
I have been waiting for payment of my savings for 6 weeks only to find out that the tax directive was declined because incorrect information was captured on the system. Please resolve this issue and pay me my money as soon as possible.
*** and *** My tax number *** Previous employee tax number ***
Can someone call me to confirm that you have fixed your mess asap on ***
Helpful (0)
Replies (11)0
Replies (11)
Alexander Forbes Financial Services's replyOfficial
15 Apr 2024, 11:04Dear Khanyisile ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Apr 2024, 11:04
Official
Dear Khanyisile ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
KR
Khanyisile R's updateReviewer Update
15 Apr 2024, 11:23Please do not tell me about TAT because you captured things incorrectly. I want this processed today. Escalate the query. No excuses
KR
Khanyisile R's update15 Apr 2024, 11:23
Reviewer Update
Please do not tell me about TAT because you captured things incorrectly. I want this processed today. Escalate the query. No excuses
Alexander Forbes Financial Services's replyOfficial
15 Apr 2024, 11:31Dear Khanyisile
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Apr 2024, 11:31
Official
Dear Khanyisile
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
KR
Khanyisile R's updateReviewer Update
15 Apr 2024, 11:33Please contact me asap
KR
Khanyisile R's update15 Apr 2024, 11:33
Reviewer Update
Please contact me asap
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Khanyisile R's updateReviewer Update
15 Apr 2024, 11:33I'm emailing Dawie DE Villiers
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Khanyisile R's update15 Apr 2024, 11:33
Reviewer Update
I'm emailing Dawie DE Villiers
KR
Khanyisile R's updateReviewer Update
15 Apr 2024, 11:38I'm even unable to capture a complaint on your website. Appalling service
KR
Khanyisile R's update15 Apr 2024, 11:38
Reviewer Update
I'm even unable to capture a complaint on your website. Appalling service
Alexander Forbes Financial Services's replyOfficial
15 Apr 2024, 11:45Dear Khanyisile
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Apr 2024, 11:45
Official
Dear Khanyisile
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
KR
Khanyisile R's updateReviewer Update
15 Apr 2024, 15:40The tax number is still incorrect. Please contact me to clarify. I don't think anyone is listening to me
KR
Khanyisile R's update15 Apr 2024, 15:40
Reviewer Update
The tax number is still incorrect. Please contact me to clarify. I don't think anyone is listening to me
KR
Khanyisile R's updateReviewer Update
16 Apr 2024, 13:32I see there is feedback from Sars. Has the directive been approved? I haven't received feedback
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Khanyisile R's update16 Apr 2024, 13:32
Reviewer Update
I see there is feedback from Sars. Has the directive been approved? I haven't received feedback
KR
Khanyisile R's updateReviewer Update
16 Apr 2024, 13:52I have tried calling complaints department. I cannot get through.
KR
Khanyisile R's update16 Apr 2024, 13:52
Reviewer Update
I have tried calling complaints department. I cannot get through.
Alexander Forbes Financial Services's replyOfficial
16 Apr 2024, 13:58Dear Khanyisile
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Apr 2024, 13:58
Official
Dear Khanyisile
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations