Incompetence, ignorance and lack of communication

Alex Forbes honestly doesn’t even deserve that 1 star rating from me, the service and experience is quite sickening. I left my previous employer last day was the 14th of June 2024 and apparently with withdrawal claims there are certain dates/windows to submit claims - all that info my HR advised prior submitting the claim on the 1st of July 2024. Claim submitted yet no acknowledgement of the claim and also someone advising you what are the next steps or whatsoever. Weeks went on and on with no communication NOTHING!!!! Mid August I decided to make up a follow up call just to check what’s going on?? Because my ex colleague who submitted their claim after me received their funds yet I haven’t… I called and I was advised claims takes 4-6 weeks now let’s calculate how many weeks I’ve waited from the 1st of July till today??

NO ONE WANTS TO COMMIT ON DATES! the agents it’s like they are doing you a favour to actually advise what’s the hold mind you we’ve got financial commitments… there’s no sense of urgency at all.. everytime one calls you only being told 4-6 weeks which I long past and it’s upsetting to a point where I’m nor long opening that savings invest account with Alex forbes they treat you like you no body… After holding plus minus 20min on the phone before you reach an agent eventually when you do the agent isn’t helpful no efficient.. they’ve got a line “Let me check with financial administrator” after that 4-6 weeks is the response… THIS LEAVES A VERY BITTER TASTE IN MY MOUTH… I’m defeated, I’m wounded and I’m upset with this company.. Words alone can’t fully express how disgusted and disappointed I am…