incompetence at the highest level!!!

I have received the most appalling service ever encountered by a human being this morning. Alexander Forbes deals with peoples money but can not deal with people themselves. Its been almost six months now since i was promised my provident fund claim payout but still today on the 4th of Dec nothing has ever been paid to me. i submitted all my documents including my tax number which they allege was the one causing my payout not to go through....its been a month and a half since i submitted my tax number and was promised that DEFINITELY without a doubt the payment would be made in Nov 2015. Whats worse is after being put on hold for 25min by Gugu in the provident fund dept, my R60 airtime got finished. I recharged and called again just to be met by a rude receptionist Gertruda and she put me on hold for a further 15min because i was complaining of their service and just to spite me for enquiring about my money she made me hold the line knowing there was no one where she directed the call to...Wow im astonished because they work with peoples lifetime investments but this is how they treat their clients...APPALLING service to say the least