Incompetence at its best

My second complaint on this platform, as with my first complaint Alexforbes just acknowledges your complaint here and does nothing to resolve it. They send you a useless generic email reply, stating that your claim is being processed and it's still within that turnaround time. What is the point of holding some individuals to a turnaround time and others that submitted after you received there money already and you're stuck on claim registered for 16, will be 17 days tomorrow. So once my turnaround time is done what will their excuse be then? Or will they just ignore clients that submitted in the first week and process and pay recently submitted claims. I want to know why isn't my claim finalised already but my colleagues that submitted after me they are paid out, what criteria do you use? Or you randomly select any claim and process it? Which is blatantly disrespectful,you have no respect for your clients so don't lie in your generic replies that you do. All communication I have with this useless company and their replies or no replies I will have to upload to social media so people can see what nothing this company thinks of it's clients. I am not interested in you generic email replies, I want an explanation of why you pay claims submitted later first, you also do not keep clients updated about the progress of their claims but you **** to the papers claiming that you do that. I want to be contacted and explained. This site should have a place where you can upload non compliance of companies and the lies they spit here claiming they will assist but never do. Also it seems that if you complain here they deliberately keep your claim from being finalised.