PZ
Praise Z
1 reviews | Active since Mar 2018
01 Jul 2022, 10:48
Incompetence and unprofessional
I’ve received the worst service from Alex Forbes retirement group administrators (particularly Stacey Julia’s who is the administrator for the Woolworths Retirement Fund)
I can record the number of times I’ve had to waste my airtime calling their line to quest the status of my claim which still has not been settled and this is the second month after I’ve resigned.
I definitely would not advise any one to sign up with this company, I’ve never received a single statement for my contributions whilst still a member, I can’t express the level of incompetence and unprofessionalism I’ve experienced in this process.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
01 Jul 2022, 10:58Dear Nondumiso Z
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Customer Insights and Escalations
AAAA-5437
Alexander Forbes Financial Services's reply01 Jul 2022, 10:58
Official
Dear Nondumiso Z
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Customer Insights and Escalations
AAAA-5437
PZ
Praise Z's updateReviewer Update
12 Jul 2022, 12:38It’s been exactly 10 days since this compliant was raised with your team Kush and the ONLY thing you guys have successfully managed to do is to provide this prompt second-rate generic PR comms, I still have not been assisted with regards to my claim, I don’t know if it has been processed or not since it was submitted in May because you guys have not confirmed any thing ,No communication and calls go unanswered.
PZ
Praise Z's update12 Jul 2022, 12:38
Reviewer Update
It’s been exactly 10 days since this compliant was raised with your team Kush and the ONLY thing you guys have successfully managed to do is to provide this prompt second-rate generic PR comms, I still have not been assisted with regards to my claim, I don’t know if it has been processed or not since it was submitted in May because you guys have not confirmed any thing ,No communication and calls go unanswered.