KM
Kedibone M
1 reviews | Active since Nov 2020
24 Jan 2024, 10:19
Incompetence and Negligence
I completed claim form in July 2023 and Alexander Forbes paid my funds into incorrect Benefit fund in November 2023. They were not forth coming with this information and I had to do my own investigation to locate funds and push for refund back to Alexander Forbes. Funds still not transferred to the correct policy and Alexander forbes are dragging their feet to resolve issue.
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Alexander Forbes Financial Services's replyOfficial
24 Jan 2024, 10:27Dear Kedibone,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Jan 2024, 10:27
Official
Dear Kedibone,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations