KM
Keneuoe M
1 reviews | Active since Apr 2014
19 Aug 2024, 16:07
Incompetence and lack of customer service at Alexander Forbes.
I am a member of the Alexander forbes scheme via my employer. I have been trying to resolve a matter with AF for over a month now, which is still not resolved. It has been over 45 days that I have been sending emails to AF, however responses are directed at other people in the email chain with no resolution. Please be sure to do your research before you select Alexander forbes to house your provident fund!!!
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Alexander Forbes Financial Services's replyOfficial
19 Aug 2024, 16:11Dear Keneuoe,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Aug 2024, 16:11
Official
Dear Keneuoe,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations