Incompetence

Dear Alexander Forbes Retirement Fund Helpdesk,

I am writing to express my extreme frustration with the slow and inefficient processing of my claim with the AFRF Comprehensive Pension Fund. My claim number is M***9 and I have been waiting for almost six months to receive any update on the status of my claim.

I initially received an email from Caroline Mojapelo on October 6th, 2022, requesting that I complete the necessary claim forms and provide the required documentation, which I promptly did. However, despite multiple follow-up emails and assurances from your helpdesk team that my claim would be processed promptly, I have not received any update on the status of my claim.

Furthermore, I have been waiting for over a month for your company to confirm the tracing fees and documents, causing unnecessary delays and prolonging the already lengthy processing time.

I find it unacceptable that it takes your company close to six months to process a simple claim, and I am incredibly disappointed with the level of service that I have received so far. I urge you to take immediate action to expedite my claim's processing and provide me with regular updates on its status.

Thank you for your attention to this matter.

Sincerely, Mosimanegape Richard Radebe