Incompetence

I am appalled by the service I'm getting from people that's supposed to invest and look after my money. Barbara Msomi has done nothing but lie to me she is *********** and should be removed from her job as fund administrator. Her lies started with she does not have my banking details them she needed a marriage certificate then a bank statement then my name was wrong she didn't have my second name and then finally the back rejected the payout I phoned my bank this never happened .I was told 3 weeks ago 2 to 3 working days I should expect payment I phoned then on the 4 day according to them the bank rejected it I was told that it's on the managers desk a Mr Devon Hartley and it will be put through again yet another 2 to 3 working days later nothing in my account. I phoned Barbara on Monday 23 February she said the payment was put through she is sending proof of payment to my HR I asked her to send it to me she can't according to her I don't even work at the company any longer why would they make contact with me. Late yesterday afternoon I was sent a automated message that it was declined by my bank due to an automated validation process. 3 months later no payout and I am beyond angr