TO
Tarryn O
1 reviews | Active since Jan 2015
19 Aug 2022, 15:28
Impossible to get your Provident Funds
Do not ever take out a provident fund with Alexander Forbes. When I resigned from my previous company, I was obliged to transfer my provident fund from the group fund with Alexander Forbes to the new company fund. Needless to say, it has been 3 months of absolute frustration as nobody does anything at all no matter how many calls or emails I send. Even when they respond to say they have sent the ROT, they don't actually do it. I suspect they just want you to give up so they can hold your funds to their own benefit.
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Alexander Forbes Financial Services's replyOfficial
22 Aug 2022, 11:01Dear Tarryn At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
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Alexander Forbes Financial Services's reply22 Aug 2022, 11:01
Official
Dear Tarryn At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
AAAA-6339
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