LM
Lerato M
1 reviews | Active since Jan 2019
02 Oct 2024, 13:18
Im so annoyed by AF
I app**** for a 2 pot withdrawal with Alexander Forbes, I did online like other people, they have emailed me on my gmail persona account asking for my ID, marriage certificate etc, and from there they went AWOL, no communication from them or whatsoever. I keep sending emails and I get no response, I get that they are busy we are also busy at our workplaces.
Im so annoyed and feel like I'm being ****med by this email ***
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
02 Oct 2024, 13:58Dear Lerato
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Oct 2024, 13:58
Official
Dear Lerato
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
LM
Lerato M's updateReviewer Update
02 Oct 2024, 14:19Please send the actual reply instead of an automated email.
LM
Lerato M's update02 Oct 2024, 14:19
Reviewer Update
Please send the actual reply instead of an automated email.