NSc
Nicole Sass cole.nm
1 reviews | Active since Mar 2022
12 Apr 2023, 14:32
Ignoring
Complaints department is ignoring me flat. I have sent emails and have been waiting for them to call and nothing and it's almost close of business as they promised to update me today.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
12 Apr 2023, 14:44Dear Nicole
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 Apr 2023, 14:44
Official
Dear Nicole
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
NSc
Nicole Sass cole.nm's updateReviewer Update
13 Apr 2023, 08:24Called the call centre and apparently I have to wait another month which will be 5 months then. Your company really needs to think about how they treat their clients. I am not willing to wait another month. I will take this up with the ombudsman now this is ridiculous.
NSc
Nicole Sass cole.nm's update13 Apr 2023, 08:24
Reviewer Update
Called the call centre and apparently I have to wait another month which will be 5 months then. Your company really needs to think about how they treat their clients. I am not willing to wait another month. I will take this up with the ombudsman now this is ridiculous.
Alexander Forbes Financial Services's replyOfficial
13 Apr 2023, 08:36Good day Miss Sass
Thank you so much for taking time to speak to us this morning.
We will assist with additional feedback during the course of the day.
Kind Regards,
Customer Insights and Escelations
Thank you so much for taking time to speak to us this morning.
We will assist with additional feedback during the course of the day.
Kind Regards,
Customer Insights and Escelations
Alexander Forbes Financial Services's reply13 Apr 2023, 08:36
Official
Good day Miss Sass
Thank you so much for taking time to speak to us this morning.
We will assist with additional feedback during the course of the day.
Kind Regards,
Customer Insights and Escelations
Thank you so much for taking time to speak to us this morning.
We will assist with additional feedback during the course of the day.
Kind Regards,
Customer Insights and Escelations