I WOULD LIKE MY QUERY TO BE ACTIONED URGENTLY

My claim was submitted by my previous employer Netstar on the 6th November 2024. I called Alexandra Forbes on the 30th of December 2024 @10:58 my call was cut off, called again the same day @11:01. I spoke to the gentleman who advised payment has been processed on the 20th of December 2024 and it should take 5-10 working days for a payout. Today when I called on the 8th Jan 2025 @08:33 I was told that my payment is not processed and it's Alexandra Forbes fault. I should send again my ID and proof of bank to the admin, the payment will be done, I don't have to wait. Called again on the 8th Jan 2025 @10:04 to confirm if my document was received, the consultant confirmed and advised I will have to wait another 5-10 working days. When I asked to speak to her supervisor she told me her supervisor was in a meeting till 12pm and the supervisor will call me back. Consultant was so dismissive and insisted I have to wait another 10days not understanding that I’ve been waiting since December and Her supervisor never called me to give me feedback on my frustration very unprofessional specially dealing with people’s funds vey insensitive. I WOULD LIKE MY QUERY TO BE ACTIONED URGENTLY!!!!!!!