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Pumla M
1 reviews | Active since Jan 2021
04 Dec 2025, 09:30
I want my payment ASAP
I have received communication that there was money due to me I have completed all the forms and everytime I enquire about the payment I receive email that states that my request has been escalated. It's been 3 weeks since it's bee escalated. Your client service number takes forever to be answered. Can I please have my money
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Pumla M's updateReviewer Update
04 Dec 2025, 12:38Y claim was submitted in August. I still haven't received any acknowledgement with regards to my enquiry ive send it via email., you Client Services makes me hold for long.
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Pumla M's update04 Dec 2025, 12:38
Reviewer Update
Y claim was submitted in August. I still haven't received any acknowledgement with regards to my enquiry ive send it via email., you Client Services makes me hold for long.
Alexander Forbes Financial Services's replyOfficial
04 Dec 2025, 15:02Dear Pumla,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply04 Dec 2025, 15:02
Official
Dear Pumla,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
PM
Pumla M's updateReviewer Update
05 Dec 2025, 09:16Can someone advise how long does it take to investigate an enquiry that was looged in August? I keep getting the same automated email saying that there is an investigation. No service no help. I have submitted all the documents went to your walk in branch on Sandton. Can I have my money today.
PM
Pumla M's update05 Dec 2025, 09:16
Reviewer Update
Can someone advise how long does it take to investigate an enquiry that was looged in August? I keep getting the same automated email saying that there is an investigation. No service no help. I have submitted all the documents went to your walk in branch on Sandton. Can I have my money today.